Misleading Customers?

BriTamp

New Member
Joined
Dec 5, 2020
Local club/country
Country
#1
I appreciate Mizuno saying a 3 week lead time on the website, but to be honest, I think it’s not accurate at all. I got fitted for JPX Tour 921 with KBX 921 MCC white / black grips on November 1 and not a hint they’ve even started. I understand it’s busy and I love mizuno, but let’s not mislead customers and instead give them the realistic timeline which seems to be 6-12 weeks.
 
Likes: David Tasker

MPX

Administrator
Staff member
Joined
Apr 7, 2009
HCP
10
Local club/country
UK
Irons
JPX919 Hot Metal Pro 4-PW (C Taper Lite stiff), T20 wedges chrome - 50 / 56
Driver
ST200X driver, ST200x 3wood, ST200x 5 wood
#2
I appreciate Mizuno saying a 3 week lead time on the website, but to be honest, I think it’s not accurate at all. I got fitted for JPX Tour 921 with KBX 921 MCC white / black grips on November 1 and not a hint they’ve even started. I understand it’s busy and I love mizuno, but let’s not mislead customers and instead give them the realistic timeline which seems to be 6-12 weeks.
Doesn't say where you're based on your profile BriTamp. For Europe we've been preparing for fact that your equipment might not arrive until January for some time. I'm not sure what the state of play is in the US. On the while i believe they have a slightly better stock situation and moving a little quicker. Just keep in mind that the 3 weeks is likely the turnaround when they have the parts. If any part of the set is out of stock (head, grip, shaft), that will push it back.
 

BriTamp

New Member
Joined
Dec 5, 2020
Local club/country
Country
#3
Doesn't say where you're based on your profile BriTamp. For Europe we've been preparing for fact that your equipment might not arrive until January for some time. I'm not sure what the state of play is in the US. On the while i believe they have a slightly better stock situation and moving a little quicker. Just keep in mind that the 3 weeks is likely the turnaround when they have the parts. If any part of the set is out of stock (head, grip, shaft), that will push it back.
I’m here in the US and yeah it seems like January is when they will be arriving. It’s just not the best customer service when you’ve paid thousands of dollars and have absolutely no idea what’s going on and depending on where you bought them, it’s not like they’re going out of the way to get updates.
 

David Tasker

Well-Known Member
Joined
Nov 7, 2020
HCP
20
Local club/country
The Warrington Golf Club
Irons
Mizuno JPX 921 Hot Metal 4 - LW
Driver
Mizuno ST200/9.5/Stiff
#4
Doesn't say where you're based on your profile BriTamp. For Europe we've been preparing for fact that your equipment might not arrive until January for some time. I'm not sure what the state of play is in the US. On the while i believe they have a slightly better stock situation and moving a little quicker. Just keep in mind that the 3 weeks is likely the turnaround when they have the parts. If any part of the set is out of stock (head, grip, shaft), that will push it back.
It’s taken me 7 weeks to get a driver, 3 wood and hybrid that was in stock. It’s looking like it’ll take me 4 months to get clubs that are out of stock (well partly that is) as my irons could be made and sent to me yet we have to wait for my wedges to arrive In January to even start getting built. Feb will be entering month 5. Not good at all. I have to say mizuno are a great Brand but this experience has been a terrible one
 

kevinl1990

Well-Known Member
Joined
Dec 1, 2020
HCP
30
Local club/country
Candlewood
Irons
JPX 921 Hot Metal
Driver
Epic
#5
It’s taken me 7 weeks to get a driver, 3 wood and hybrid that was in stock. It’s looking like it’ll take me 4 months to get clubs that are out of stock (well partly that is) as my irons could be made and sent to me yet we have to wait for my wedges to arrive In January to even start getting built. Feb will be entering month 5. Not good at all. I have to say mizuno are a great Brand but this experience has been a terrible one
Are you in the USA
 

BriTamp

New Member
Joined
Dec 5, 2020
Local club/country
Country
#7
All -

To be fair, I have to say my clubs just arrive today. I'm not going to say that this was a wonderful experience, but I have to say that I am happy they're in. I will get more custom Mizuno clubs once all of this craziness is over.
 
Likes: David Tasker

kevinl1990

Well-Known Member
Joined
Dec 1, 2020
HCP
30
Local club/country
Candlewood
Irons
JPX 921 Hot Metal
Driver
Epic
#8
All -

To be fair, I have to say my clubs just arrive today. I'm not going to say that this was a wonderful experience, but I have to say that I am happy they're in. I will get more custom Mizuno clubs once all of this craziness is over.
No worries. I am quite Neurotic so I am always worried. I was quoted 3-4 weeks in USA and I almost went with Titleist because they where only a week.

Is there a USA version of @MPX ?
 

David Tasker

Well-Known Member
Joined
Nov 7, 2020
HCP
20
Local club/country
The Warrington Golf Club
Irons
Mizuno JPX 921 Hot Metal 4 - LW
Driver
Mizuno ST200/9.5/Stiff
#9
All -

To be fair, I have to say my clubs just arrive today. I'm not going to say that this was a wonderful experience, but I have to say that I am happy they're in. I will get more custom Mizuno clubs once all of this craziness is over.
Good news pal! What did you order and when did you order please? These updates help all us going out of our minds
 

brownie650

New Member
Joined
Dec 8, 2020
Local club/country
uk
#10
all
just joined to make comment.
have used this forum for a while . nice to hear about different things about mizuno/golf issues .
all we seem to get now are the same few who have ordered clubs, joined forum to winge about delivery time.
get real, give the people a chance, you will receive your clubs when they are ready.
 

David Tasker

Well-Known Member
Joined
Nov 7, 2020
HCP
20
Local club/country
The Warrington Golf Club
Irons
Mizuno JPX 921 Hot Metal 4 - LW
Driver
Mizuno ST200/9.5/Stiff
#11
all
just joined to make comment.
have used this forum for a while . nice to hear about different things about mizuno/golf issues .
all we seem to get now are the same few who have ordered clubs, joined forum to winge about delivery time.
get real, give the people a chance, you will receive your clubs when they are ready.
So we are unable to discuss something mizuno related on a mizuno forum? Get real? You don’t have to enter a discussion if you don’t want to. No need to be rude just because people are feeling let down and misadvised. We’ve all been fair to mizuno and they are a great brand but all mizuno players can help each other understand the situation. Lots of miss communication from mizuno and retailers are at fault not us as paying clients
 
Joined
Sep 11, 2020
HCP
16
Local club/country
Shandon Park NI
Irons
JPX 919 Forged 4-GW
Driver
Callaway XR 10.5 Project X Stiff
#12
all
just joined to make comment.
have used this forum for a while . nice to hear about different things about mizuno/golf issues .
all we seem to get now are the same few who have ordered clubs, joined forum to winge about delivery time.
get real, give the people a chance, you will receive your clubs when they are ready.
I feel sorry for the Mizuno staff member who has to read and respond to some of the posts. Lot of very self important people out there. There are bigger things going on in the world than a delay on a sweet set of irons. I joined this forum because I love the clubs and the vast majority of new posts on it are sadly "where are my clubs"? Demand exploded for high quality equipment for an outdoor sport. No one could have forecast this. Plus suppliers having to work in the new normal environment with social distancing etc. It's very frustrating watching a forum get post bombed by people waiting on clubs which will turn up.
 
Likes: Aldo

David Tasker

Well-Known Member
Joined
Nov 7, 2020
HCP
20
Local club/country
The Warrington Golf Club
Irons
Mizuno JPX 921 Hot Metal 4 - LW
Driver
Mizuno ST200/9.5/Stiff
#13
I feel sorry for the Mizuno staff member who has to read and respond to some of the posts. Lot of very self important people out there. There are bigger things going on in the world than a delay on a sweet set of irons. I joined this forum because I love the clubs and the vast majority of new posts on it are sadly "where are my clubs"? Demand exploded for high quality equipment for an outdoor sport. No one could have forecast this. Plus suppliers having to work in the new normal environment with social distancing etc. It's very frustrating watching a forum get post bombed by people waiting on clubs which will turn up.
No one is being unfair and plenty of people waiting on clubs or having issues have supported mizuno for many years. If you read comments you’ll see the support for mizuno yet some aggravated clients. We all know it’s been a tough year but if you are advised 4 weeks for an order and wait 4 months what do people expect? We are all here because we like gaining mizuno and many different topics are being raised. Unfortunately one is that retailers are misleading paying clients. Simple
 
Top Bottom