Custom order delivery time.

Joined
Sep 20, 2020
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MP20 MB 4-P x100
Picked mine up today. 30 calendar days for Hot Metals in Ohio.
Thank you for the update! Read on Golfwrx mizuno thread that many that ordered sep18 are getting shipping confirmations. Fingers crossed.
 
Joined
Sep 9, 2020
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Gog Magog uk 🇬🇧
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Ordered my jpx 921 tour sel on the 8/9/20 was told by AF golf 20 working days that come and went then was told 9/10/20 that come and went now being told 12/10 20 , very disappointed , my patience has now run out and if not delivered on the above date I’m reluctant to say I will be getting my money back which I am entitled to under the consumer act law which is 30 days from order, What a complete waste of time
 
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Glad you got yours , hopefully mine will arrived this Monday if not the order will be cancelled money back in the bank and I’ll go elsewhere
 

Tput

New Member
Joined
Oct 12, 2020
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8
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England
Ordered 921 Hot Metal irons 17/09/20, quoted 10 days delivery, didn’t arrive. Given new date of 07/10/20 as factory had ran out of selected grips, didn’t arrive. Today been given new date of 15/11/20 as factory have ran out of selected shafts. Very disappointed first time customer.
 
Joined
Oct 4, 2020
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18
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United Kingdom
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TITLEIST AP1
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Sim
Waited 4 weeks for my HMs. Wrong spec. 2 weeks later and not been sorted.
I have run out of patience. Will be seeking a refund. Totally fallen out of live with Mizuno
 
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Oct 4, 2020
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Sim
Waited 4 weeks for my HMs. Wrong spec. 2 weeks later and not been sorted.
I have run out of patience. Will be seeking a refund. Totally fallen out of love with Mizuno
 
Joined
Sep 9, 2020
HCP
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Gog Magog uk 🇬🇧
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Ordered 921 Hot Metal irons 17/09/20, quoted 10 days delivery, didn’t arrive. Given new date of 07/10/20 as factory had ran out of selected grips, didn’t arrive. Today been given new date of 15/11/20 as factory have ran out of selected shafts. Very disappointed first time customer.
 
Joined
Sep 9, 2020
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Gog Magog uk 🇬🇧
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I feel your pain , I have been told many different reasons for the delays on my clubs, covid, grips, i’ve had three delivery dates and now I was told yesterday it will be the later part of next week which takes it to 6 weeks in total that’s if they finally arrive. But on a brighter note Mizuno do make exceptional irons they should be worth the delays and the extra time waiting.
 
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Sim
I feel your pain , I have been told many different reasons for the delays on my clubs, covid, grips, i’ve had three delivery dates and now I was told yesterday it will be the later part of next week which takes it to 6 weeks in total that’s if they finally arrive. But on a brighter note Mizuno do make exceptional irons they should be worth the delays and the extra time waiting.
I have just been told that the spec they built was correct. The guys in the store and I both know what 5 layers of grip tape feels like. I feel that they are really bringing out any excuse to cover up the delay. Used to have so much respect for this company
 
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I have just been told that the spec they built was correct. The guys in the store and I both know what 5 layers of grip tape feels like. I feel that they are really bringing out any excuse to cover up the delay. Used to have so much respect for this company
 
Joined
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I know exactly what you mean, at the end of the day it’s all about customer satisfaction which I feel this company are losing rapidly , They know they’re busy periods and should stockpile accommodate this, needs better management skills for their own sake in the future
 
Joined
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Sim
I know exactly what you mean, at the end of the day it’s all about customer satisfaction which I feel this company are losing rapidly , They know they’re busy periods and should stockpile accommodate this, needs better management skills for their own sake in the future
Agreed. It's an awful time but I can't stomach the poor communication. Shoddy.
 

MPX

Administrator
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Joined
Apr 7, 2009
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10
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UK
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JPX919 Hot Metal Pro 4-PW (C Taper Lite stiff), T20 wedges chrome - 50 / 56
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ST200X driver, ST200x 3wood, ST200x 5 wood
Ordered 921 Hot Metal irons 17/09/20, quoted 10 days delivery, didn’t arrive. Given new date of 07/10/20 as factory had ran out of selected grips, didn’t arrive. Today been given new date of 15/11/20 as factory have ran out of selected shafts. Very disappointed first time customer.
Hi - afraid the 10 days was never possible. We've been quoting 20-25 days (parts allowing) on the site since lockdown. There is now a shaft ad grip shortage across the industry - not just at Mizuno. Appreciate its very frustrating and probably looks like we don't care. Can assure you we do - no payment comes our way until after the clubs are shipped. Hopefully you'll play the irons for many years - and best to wait for the right shafts. Two months is a very long time to wait and must be driving you mad. The shutdown and re--opening of golf is still playing havoc with everything.
 
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Tput

New Member
Joined
Oct 12, 2020
HCP
8
Local club/country
England
Hi - afraid the 10 days was never possible. We've been quoting 20-25 days (parts allowing) on the site since lockdown. There is now a shaft ad grip shortage across the industry - not just at Mizuno. Appreciate its very frustrating and probably looks like we don't care. Can assure you we do - no payment comes our way until after the clubs are shipped. Hopefully you'll play the irons for many years - and best to wait for the right shafts. Two months is a very long time to wait and must be driving you mad. The shutdown and re--opening of golf is still playing havoc with everything.
I realise things will be different due to lockdown and an unprecedented demand for equipment, but should you still be taking orders when you know you have not got the equipment to fulfill those orders? There has been no communication between your company and my retailer with them having to chase for updates. If I had of known there was this shortage of materials and would be waiting 2 months when the order was first placed, I wouldn’t have bothered.
 
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I realise things will be different due to lockdown and an unprecedented demand for equipment, but should you still be taking orders when you know you have not got the equipment to fulfill those orders? There has been no communication between your company and my retailer with them having to chase for updates. If I had of known there was this shortage of materials and would be waiting 2 months when the order was first placed, I wouldn’t have bothered.
 
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Well said , and Mizuno don’t receive payment until the clubs leave the factory but we as consumers still have to pay the full amount to a golf outlet at the beginning .
 
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Well said , and Mizuno don’t receive payment until the clubs leave the factory but we as consumers still have to pay the full amount to a golf outlet at the beginning .
It's a seller's market and customers are not exactly at a premium. I understand businesses are stretched and possibly running with reduced staff but manners are free
 
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Jens0n

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Joined
Jun 18, 2010
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4
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England
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JPX 921 Forged
After 8 years with the MP64's I'm really pleased to be moving to 921 Forged.
Fitted yesterday evening and ordering today, any feedback on expected delivery times please?
(NS Pro Modus/S shafts, standard L,L&L.).
Cheers.
J.
Having ordered on 25th Sept, I found out last week that factory is out of Pro Modus shafts, maybe another 2/3 weeks before back in again.
Looking forward to getting the new sticks but it is what it is and know the wait will be worth it.
Thanks to all at the factory for their efforts in these challenging times.
J.
 
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Joined
Jun 14, 2018
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Albatross, The Netherlands
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MP-20 HMB 4,5,6I AMT Tour R300; JPX Tour 7-PW AMT S300; T20 50/7, 55/13, 59/6; MP650 hybrids 21, GT180 TS 3 wood
Driver
GT180 Speeder 569 Evo II S 9,5 deg 1 Upright
It's a seller's market and customers are not exactly at a premium. I understand businesses are stretched and possibly running with reduced staff but manners are free
A sellers market?? At the end of the day, we were are all fitted for the correct clubs (that is specific clubhead, shaft, grip and the additional modifications like loft/lie, grip and sw adjustments). We all chose Mizuno because it is/was the best that we tested with the fitter...BMW vs Audi vs Mercedes?
If your fitter/retailer makes you pay in advance, I feel there is something wrong...and if they make you a supply/delivery date commitment, you should talk to them (the retailer) and not to Mizuno for not keeping you informed. I guess you are not willing to pay for your new car in advance ar you? It happens that car manufacturers are out of dashboards in the desired fancy colour. They then inform you about a 20-25 day extra delay... I support MPX when he wrote in earlier comments that 10 day delivery time could never be promised from the lockdown onwards. I was just lucky to have ordered stuff just befor the lockdown!!
 
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