Mizuno Golf
Tried ordering a set of 921 tours but had the unfortunate luck of dealing with one of the worst reps ever here in Western Australia, below is the email I received from him , and considering he was the one caught out lying and this was my second set I ordered in 5 months , this is the worst customer service ever and leaves me without the clubs I wanted
Hi James,
I just wanted to touch base with you in regards to your order.
I believe you’ve been enquiring into its delivery due date. The order is currently approx 5 weeks old. You were informed multiple times prior to placing the order that the time frame would be a MINIMUM of 6 weeks.
Due to our current stresses on our Customer Service and Production teams we have been instructed not to be sending through enquiries regarding due dates. Especially inside the MINIMUM 6 week quoted time. Under normal circumstances we would be able to reach out to our freight forwarder to track and trace but this is not available atm.
( day I received this email was 6 weeks )
We do not get automated build and shipping reports so I do not know the Exact Build or Shipping date that you seem to think I know and am choosing not to share with you. In saying that I have no reason to believe that they would not be on the move to land around the approximate 6 week mark.
In regards to the comments you have made in the past about my Character. I apologise if you feel that I have been dishonest with you however Every step of the way in regards to both dealings with you have been documented in writing between myself, Golfbox Sales staff, Mizuno Customer Service and Mizuno Management.
( was caught out lying to me and Mizuno in Melbourne when I ordered a previous set )
All of the above departments are on the same page and know where each other stand along the whole experience of dealing with you.
( Golfbox have no idea what he’s talking about and where involved in the above lies on previous set )
I’ve made the decision along with my Management to Cancel this deal regardless of where the set currently is. I will make other arrangements for the clubs when they arrive.
Good Luck
Rob Clark
2 the Tee Golf Agencies
0418 927 675
Mizuno- Walkinshaw Sports- Peter Wright-Champion Sports
So Mizuno tell people both in here and on Facebook to contact their rep to enquire on delivery , yet this is what I received and all I ask the club pro where clubs in time !!!
Tried ordering a set of 921 tours but had the unfortunate luck of dealing with one of the worst reps ever here in Western Australia, below is the email I received from him , and considering he was the one caught out lying and this was my second set I ordered in 5 months , this is the worst customer service ever and leaves me without the clubs I wanted
Hi James,
I just wanted to touch base with you in regards to your order.
I believe you’ve been enquiring into its delivery due date. The order is currently approx 5 weeks old. You were informed multiple times prior to placing the order that the time frame would be a MINIMUM of 6 weeks.
Due to our current stresses on our Customer Service and Production teams we have been instructed not to be sending through enquiries regarding due dates. Especially inside the MINIMUM 6 week quoted time. Under normal circumstances we would be able to reach out to our freight forwarder to track and trace but this is not available atm.
( day I received this email was 6 weeks )
We do not get automated build and shipping reports so I do not know the Exact Build or Shipping date that you seem to think I know and am choosing not to share with you. In saying that I have no reason to believe that they would not be on the move to land around the approximate 6 week mark.
In regards to the comments you have made in the past about my Character. I apologise if you feel that I have been dishonest with you however Every step of the way in regards to both dealings with you have been documented in writing between myself, Golfbox Sales staff, Mizuno Customer Service and Mizuno Management.
( was caught out lying to me and Mizuno in Melbourne when I ordered a previous set )
All of the above departments are on the same page and know where each other stand along the whole experience of dealing with you.
( Golfbox have no idea what he’s talking about and where involved in the above lies on previous set )
I’ve made the decision along with my Management to Cancel this deal regardless of where the set currently is. I will make other arrangements for the clubs when they arrive.
Good Luck
Rob Clark
2 the Tee Golf Agencies
0418 927 675
Mizuno- Walkinshaw Sports- Peter Wright-Champion Sports
So Mizuno tell people both in here and on Facebook to contact their rep to enquire on delivery , yet this is what I received and all I ask the club pro where clubs in time !!!