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MP18'S Custom fit lead times

Fri Oct 20, 2017 4:54 pm

Posted by bartlettds


Hi,

I ordered a combo set PW-7 in MP18 Blade and 6-4 in SC custom fit from Mizuno fitting day from my local driving range. Told that the lead time is usually 5-7 working days by the Mizuno fitter. So happily ordered the set.
Now 3 weeks later after I enquired where my clubs are, I am now being told they will not be ready until at least another 4 weeks. That will be 7 weeks. What a joke, I got my car built quicker than this. I wouldn't mind if my custom build was difficult but all I am is XP115 shaft and 1 degree upright.
I have had no real apology from Mizuno just that's what it is. I really feel like cancelling and getting my money back

not happy
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Re: MP18'S Custom fit lead times

Wed Oct 25, 2017 11:19 am

Posted by streuner


Hi. I did order the MMC version and that one was available but the matching FliHi head was not.
but at the 2nd october week I got. my order. Switzerland is Not that fast usually. 
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Irons: Mizuno MP18 MMC Project X LZ steel
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Re: MP18'S Custom fit lead times

Wed Oct 25, 2017 11:28 am

Posted by bartlettds


Seems mizuno has an issue with the MP18 blades heads. Can't believe that it will take about 8 weeks. Bit of a joke really. Bet they find the heads for the pros who don't pay.
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Re: MP18'S Custom fit lead times

Thu Nov 02, 2017 11:05 am

Posted by MPX


Sorry - missed this conversation.

We can still do 3-5 days when we have all the heads.  But between the blade, SC, MMC and  Fli-Hi there are a lot pf combos and some heads within that flow can run out - especially in the early days when we haven't any sales patterns.

Between the overall demand for MP-18 being very high and more bladed short irons going in with MMC and SC, we ran out of those heads very quickly.

Keep in mind that there's essentially a 4 month lead time on grain flow forged heads, it doesn't take much to knock things off kilter.  We did make up most of the back orders this week and a bit more clued up now on what set combos people are ordering.  

Definitely not in our interests to make people wait - it's bad for us too.  It's just a little tricky early in the product lifecycle - especially when it's as popular as the MP-18.  Amplifies any other forecasting miscalculations.  One of the downsides of attempting to offer the level of service that we do.  We make it quite hard to pull off.

In our defence - we don't hold onto anyone's money while they wait.  Plus we let the retailer know the moment the order comes in if there is a problem.

The irons are very special and hopefully you'll play with them for years to come.  So if you can be patient with us, we'd appreciate it.  
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Joined: Tue Apr 07, 2009 1:01 pm
Posts: 2406
HCP: 12
Local club/country: UK
Irons: MP-H5 4-PW (C Taper Lite stiff), R-Series wedges (52/56)
Driver: JPX EZ 10.5 driver, JPX EZ 3 & 5 wood.

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Re: MP18'S Custom fit lead times

Thu Nov 02, 2017 11:48 am

Posted by hursty


MPX, I ordered a set of T7 wedges on Tuesday, any chance of them being here by Friday? :)
Mizuno JPX 900 - Speeder 757 S
Mizuno JPX 900 3W - Speeder 661 X
Mizuno JPX 900 19 hy - Fujikura Pro 75S
Mizuno MP-5 4i-PW - PX 6.0
Mizuno MPT-7 50 / 54 / 58 - PX 6.0
Odyssey #7 CS
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Re: MP18'S Custom fit lead times

Sat Nov 04, 2017 8:15 am

Posted by bartlettds


Hi,

Thanks for the reply. I have now received my irons (took 5 weeks) and as good as I expected.
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Re: MP18'S Custom fit lead times

Mon Nov 06, 2017 5:30 pm

Posted by Chrisp226


Just posted on another thread, my MP18 (3-PW) & MMC fli-hi 2iron have just taken 3days to arrive that’s order/assembly/dispatch & delivery in 3 working days !!!! That’s what you call service.
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