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Damaged Custom fit not just once

Mon Nov 20, 2017 5:08 pm

Posted by Plugster


I ordered custom fit MP18's to replace my MP4's . Great custom fit at American Golf Romford . Less than a week later and the new irons arrive . On insepction the PW and 6 iron had dents on them . The other irons marked around the hosel .Not what you expect from MIzuno  - these are a thing of pure beauty . American Golf arranged another set to be made up . The next set arrive again they are damaged , process repeated and now a third set are ordered . I cannot believe the third set tuns up and again they are damaged . Finally after nearly 7 weeks I get the call to come and pick up my irons - they have been personally delivered by the Mizuno rep. 

I love Mizuno irons  , I have purchased 5 sets so far and just can't find move to another manufacturer . I have to say I am dissapointed that I didn't even get an apology or a token ball in the box .- Hey its one £1000 spend
I suggest improving your packing and maybe watch a UPS delivery guy throw the stuff around next time 
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Re: Damaged Custom fit not just once

Sun Nov 26, 2017 12:09 pm

Posted by Bonobobananas


I’ve never had an issue like this, they normally come in the foam so the irons can’t get near each other. Do you have a vindictive postman? :shock:
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Re: Damaged Custom fit not just once

Sun Nov 26, 2017 2:34 pm

Posted by Plugster


They were delivered by UPS . I agree how they were damaged as the heads are in a foam mould . 
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Re: Damaged Custom fit not just once

Sun Nov 26, 2017 8:46 pm

Posted by WalkerCup


Seriously frustrating on a new set! But they will look really cool with some bag clatter after few months unless of course you are using iron covers. I used to always have iron covers onmystuffthenwait for the inevitable stone chip then take the overs off. 
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Re: Damaged Custom fit not just once

Mon Nov 27, 2017 8:36 am

Posted by DCB


Did you take any photos of the marking on the hosel ?  I've seen that on irons where the lie has been adjusted, but not directly from the Mizuno factory and I've had a few sets over the years.

Suspicious the the 'rep' hand delivered them, are you sure AG didn't give you a set off the shelf that they adjusted ?
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Re: Damaged Custom fit not just once

Mon Nov 27, 2017 10:22 am

Posted by seanmor


DCB wrote:

Did you take any photos of the marking on the hosel ?  I've seen that on irons where the lie has been adjusted, but not directly from the Mizuno factory and I've had a few sets over the years.

Suspicious the the 'rep' hand delivered them, are you sure AG didn't give you a set off the shelf that they adjusted ?


I agree with David on this something not adding up here...!

Maybe MPX could do a bit of investigation,

i'm sure we would all be interested in his findings ;) 
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Re: Damaged Custom fit not just once

Mon Nov 27, 2017 3:15 pm

Posted by MPX


Hi Plugster 

You might be the world's unluckiest golfer for this to happen three times - as it's the only recent case i can find of this happening anywhere.  Was the 4th set we hand delivered in good order?

It's a mystery as both initial follow up sets were personally packed by our factory manager and pics (of unmarked heads) were taken prior to them being put into the packaging.

Suspect this one will remain unsolved.  If you have the 4th set we made and they are in good order - can only apologise and hope you'll enjoy the irons for a long time.
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Re: Damaged Custom fit not just once

Mon Nov 27, 2017 4:19 pm

Posted by Plugster


The picture above is of the PW  . The 6 iron had a simlilar dent on it . The hosel's of the 4,5 and 7 has small dents in them 
American Golf on the second and third set checked them over with me watching under the secutity cameras . My irons have the laser stamps on them so I know they are custom fit . Im a good customer of theirs - purchasing mine and my sons Mizunos  over the last 8 years with them 

I can't upload the other pictures as there is an error with the site. I will try and add them later 
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Re: Damaged Custom fit not just once

Mon Nov 27, 2017 4:27 pm

Posted by Plugster


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Re: Damaged Custom fit not just once

Mon Nov 27, 2017 4:30 pm

Posted by Plugster


The damage on the hosel was in the same place on the other irons 
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