- Dec 21, 2019
- Local club/country
- Real Club de Golf de Las Palmas de Gran Canaria / Spain
- JPX 919 Forgen 4-PW
- Ping G30
In August of 2018, I bought JPX 919 Forged irons with Dynamic Gold 105 R300 shafts in club Pro Shop. In September of this year, I noticed that the shafts were rusty so I claimed this situation to the store manager. He told me not to worry, that he would run the guarantee in Mizuno. After more than two months in which I did not have any information about why it was taking so long, the Pro Shop manager informs me that Mizuno UK didn´t want to give the guarantee, but that Mizuno Spain would give it and that the irons would arrive shortly. Almost 3 weeks later, the irons arrived at the store, but without any document proving that the change had been made by Mizuno or with any document that guaranteed the new shafts. In demanding this, the pro shop manager pointed out that these documents could hardly be delivered to me, but that he would request them from Mizuno Spain. Given this, I requested contact with the person in charge of Mizuno Spain to clarify this situation. When speaking with Mizuno Spain, the person in charge (He introduced himself as Carlos only, refusing to give his last name or his position in Mizuno) he was very impolite, arrogant and indicated that he would not give me the requested documents because the new shafts were changed as a favour to the pro shop manager and not as a guarantee of the product. I contacted the Pro shop manager to let him know about this situation, to which he offered to undo the sale and return my money. Given the bad treatment received by Mizuno Spain and my interest in having Mizuno irons anyway, I have bought them Online in a store in the UK, where they assure me of all the guarantees that as a customer one would expect. My intention in telling these events is not to obtain compensation, but to show that the representative of Mizuno in Spain is not taking care of the Brand he represents, that his treatment to clients is not based on solving problems and that he has a superb, discourteous and arrogant attitude. A shame. To make some points clear, I am very happy with the irons, so I have bought them again. I don´t understand why Mizuno UK would not answer for the rusty shafts but Mizuno Spain would. I do not understand why Mizuno Spain tells me that the replacement of the shaft is not guaranteed because it was made as a special favour to the ProShop manager, a situation that I have not asked for or wanted to do so. This whole thing seems very strange to me and I can't find any satisfying explanation. A pity that such a high-quality product is represented in such a poor way.