Club order

Joined
Jan 4, 2019
Location
UK
HCP
15
Local club/country
chiltern forest golf club. Buckinghamshire.uk
Irons
mp18-sc 5-w,22 clk, 2 st wedges 52/58 deg
Driver
st180 and 3/ 5 wood tensia orange low launch shaft
#1
Hi
I am new here, purchased st 180 driver 3/5wood from royal winchester golf club. In November got in December, went back and had iron fitting in December 3 '919 forged 2wedges and clk.
Not received anything and the pro is leaving the club and mizuno reading won't speak to me. Do the the reps order straight to Scotland.
At the moment I am 1350.00 out of pocket and nobody can confirm order.
It would be nice if mizuno took email and confirmed customer order
 

MPX

Administrator
Staff member
Joined
Apr 7, 2009
HCP
12
Local club/country
UK
Irons
MP-H5 4-PW (C Taper Lite stiff), R-Series wedges (52/56)
Driver
JPX EZ 10.5 driver, JPX EZ 3 & 5 wood.
#2
Hi Kev

Understand that you've spoken with our customer service team. There are no delays on custom orders at the moment - currently running at 5-7 days. We can't comment on any business issues with specific retailers.
 
Likes: seanmor
Joined
Jan 4, 2019
Location
UK
HCP
15
Local club/country
chiltern forest golf club. Buckinghamshire.uk
Irons
mp18-sc 5-w,22 clk, 2 st wedges 52/58 deg
Driver
st180 and 3/ 5 wood tensia orange low launch shaft
#3
Thanks mpx
Apparently the rep forgot to order and is placing it tomorrow, the I should get them next week
It would be nice if I had confirmation that the order was placed
 
Joined
Jan 4, 2019
Location
UK
HCP
15
Local club/country
chiltern forest golf club. Buckinghamshire.uk
Irons
mp18-sc 5-w,22 clk, 2 st wedges 52/58 deg
Driver
st180 and 3/ 5 wood tensia orange low launch shaft
#4
having spoken to customer service, it is nothing to do with mizuno or the rep, the pro is going to refund my money ,will have to start again.
just a idea when the orders for clubs are submitted ,if you took customer email as well , you could say , thank for purchase mizuno clubs your order will be with you pro shop within so many days.
at least you would know its been ordered
its just been hard work to find out I have been let down after knowing the pro for 25 years
this is nothing to do with mizuno I will by new clubs from them
 

DCB

Well-Known Member
Joined
Jul 2, 2009
Location
Midlothian
HCP
15
Local club/country
Midlothian, Scotland http://www.merchantsgolf.com
Irons
My ReHab Bag - Mizuno JPX 900 HM 5-GW A Shafts, JPX EX 4H, JPX 900 5 & 7 Wood Orochi RL Shafts.
Driver
JPX 900
#5
Good to hear you have gotten to the root of the issue. Hope you get sorted out soon and can get another stockist to supply you quickly.
 

MPX

Administrator
Staff member
Joined
Apr 7, 2009
HCP
12
Local club/country
UK
Irons
MP-H5 4-PW (C Taper Lite stiff), R-Series wedges (52/56)
Driver
JPX EZ 10.5 driver, JPX EZ 3 & 5 wood.
#6
It's a tricky one - similar to ordering a Sony TV from a high street retailer. You would always get your communication from the retailer - the manufacturer would confirm the order with the retailer. As a consumer you wouldn't hear from Sony. Especially with all the new data privacy legislation.

Glad to hear you got a refund. Try again with a different retailer and we think you'll see a very different outcome. Let us know where / when you order and i'll attempt to follow it through.
 
Joined
Jan 4, 2019
Location
UK
HCP
15
Local club/country
chiltern forest golf club. Buckinghamshire.uk
Irons
mp18-sc 5-w,22 clk, 2 st wedges 52/58 deg
Driver
st180 and 3/ 5 wood tensia orange low launch shaft
#7
It's a tricky one - similar to ordering a Sony TV from a high street retailer. You would always get your communication from the retailer - the manufacturer would confirm the order with the retailer. As a consumer you wouldn't hear from Sony. Especially with all the new data privacy legislation.

Glad to hear you got a refund. Try again with a different retailer and we think you'll see a very different outcome. Let us know where / when you order and i'll attempt to follow it through.
thank for everyones help at mizuno
 
Likes: MPX
Joined
Jan 4, 2019
Location
UK
HCP
15
Local club/country
chiltern forest golf club. Buckinghamshire.uk
Irons
mp18-sc 5-w,22 clk, 2 st wedges 52/58 deg
Driver
st180 and 3/ 5 wood tensia orange low launch shaft
#8
It's a tricky one - similar to ordering a Sony TV from a high street retailer. You would always get your communication from the retailer - the manufacturer would confirm the order with the retailer. As a consumer you wouldn't hear from Sony. Especially with all the new data privacy legislation.

Glad to hear you got a refund. Try again with a different retailer and we think you'll see a very different outcome. Let us know where / when you order and i'll attempt to follow it through.
Hi mpx
Have a booking at bearwood lakes on the 19/ 1 with Matt at 10.00
Will update kevin
 

Varry Hardon

Well-Known Member
Joined
Aug 6, 2013
HCP
12
Local club/country
Dukinfield
Irons
MP-4s, T7 wedges
Driver
ST180
#9
Sounds like you got messed around - big time - by your retailer/pro.
As MPX said, nothing to do with Mizuno.
Unreliability is one of the worst attributes in business.
 

MPX

Administrator
Staff member
Joined
Apr 7, 2009
HCP
12
Local club/country
UK
Irons
MP-H5 4-PW (C Taper Lite stiff), R-Series wedges (52/56)
Driver
JPX EZ 10.5 driver, JPX EZ 3 & 5 wood.
#10
Hi mpx
Have a booking at bearwood lakes on the 19/ 1 with Matt at 10.00
Will update kevin
Couldn't pick a better spot. Let us know how that works out.
 
Joined
Jan 4, 2019
Location
UK
HCP
15
Local club/country
chiltern forest golf club. Buckinghamshire.uk
Irons
mp18-sc 5-w,22 clk, 2 st wedges 52/58 deg
Driver
st180 and 3/ 5 wood tensia orange low launch shaft
#11
Couldn't pick a better spot. Let us know how that works out.
Hi mpx
Just had a great fitting with Matt,order should be with you on Monday
Have ordered mp18sc 5-pw 2 wedges in blue and a 22clk
Is it possible can you ask factory to supply a 5wood st 180 head cover because the one supplied by Steve Hunter was a jpx 900 head cover
Can't wait until they turn up😃😃😃
Thank you all at mizuno for helping me
 
Last edited:

WalkerCup

Well-Known Member
Joined
May 5, 2016
Location
British Isles
HCP
3
Local club/country
British Isles
Irons
Mizuno JPX 919Tour 1 Deg up plus 1/2Project X LZ 6.5 4-PW
Driver
Titleist TS3 9.5 VTS Proforce 70 Stiff
#12
Hi mpx
Just had a great fitting with Matt,order should be with you on Monday


Have ordered most 5-pw 2 wedges in blue and a 22clk
Is it possible can you ask factory to supply a 5wood st 180 head cover because the one supplied by Steve Hunter was a jpx 900 head cover
Can't wait until they turn up😃😃😃
Thank you all at mizuno for helping me
Great result in the end there fellas! Nice to hear once of the clan sorted.
 
Joined
Jan 4, 2019
Location
UK
HCP
15
Local club/country
chiltern forest golf club. Buckinghamshire.uk
Irons
mp18-sc 5-w,22 clk, 2 st wedges 52/58 deg
Driver
st180 and 3/ 5 wood tensia orange low launch shaft
#13
Had fitting at bearwood lakes
New irons arrived today
Mp18-sc ,22degclk, 2st wedges.
Now chiltern forest golf club shut due to snow😄😄
 
Likes: DCB and MPX

DCB

Well-Known Member
Joined
Jul 2, 2009
Location
Midlothian
HCP
15
Local club/country
Midlothian, Scotland http://www.merchantsgolf.com
Irons
My ReHab Bag - Mizuno JPX 900 HM 5-GW A Shafts, JPX EX 4H, JPX 900 5 & 7 Wood Orochi RL Shafts.
Driver
JPX 900
#14
Better to break them in on a nice sunny morning, they might never forgive you if you took them out on a snowy winters morning 😉
 
Top Bottom